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Back in May 2025, my website hosted through DigitalOcean stopped working with the message “Error establishing a database connection.” I tried many times, through DigitalOcean’s support, and can’t even access it through the recovery console. Tried getting another hosting service to help me gain access to transfer my database via SSH and they got “Permission denied, please try again.” error. DigitalOcean just sends me endless instructions that get me nowhere. Can anyone tell me how to access my database? This is probably such a basic question but I am not a programmer.
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